Frequently Asked Questions

Find quick answers to common questions about ELEGOO 3D printers, laser engravers, and order management.

What is the standard shipping time for ELEGOO products?

Orders are typically processed within 1-2 business days. Shipping usually takes 3-7 business days depending on your location and the proximity to our local warehouses in the US, EU, UK, or AU.

Do ELEGOO 3D printers come with a warranty?

Yes, we provide a 1-year limited warranty on the entire printer (excluding consumables like the LCD screen, FEP film, and nozzles) and a 6-month warranty on the 2K/4K/8K LCD screens.

What is your return policy for unopened items?

We offer a 30-day return policy. If the item is unopened and in its original packaging, you can return it for a full refund. Please note that return shipping costs may apply unless the product is defective.

Where can I download the latest firmware and slicing software?

You can find all necessary firmware updates, manual PDFs, and recommended slicing software like CHITUBOX or VoxelDance Tango on the 'Support' section of our official website.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna or Shop Pay for installment-based purchasing.

How do I track my order once it has been shipped?

Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor the delivery progress.